Luxury Lash STUDIO

Privacy Policy

Luxury Lash Studio Inc. Privacy Policy


Last Updated on April 1st, 2018 This privacy policy is effective immediately.

At Luxury Lash Studios, we respect your privacy and are committed to protecting it through our compliance with this policy.

This policy applies to information we collect:

  • On this Website.
  • In e-mail, text and other electronic messages between you and this Website.
  • Through mobile and desktop applications you download from this Website, which provide dedicated non-browser-based interaction between you and this Website.
  • When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.

It does not apply to information collected by:

  • us offline or through any other means, including on any other website operated by Company or any third party (including our affiliates and subsidiaries); or
  • any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from or on the Website.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.


How We Use Your Information


We use information that we collect about you or that you provide to us, including any personal information:

  • To present our Website and its contents to you.
  • To provide you with information, products or services that you request from us.
  • To provide you with information about our services
  • To provide you with notices about your account/subscription, including expiration and renewal notices.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
  • To notify you about changes to our Website or any products or services we offer or provide though it.
  • To allow you to participate in interactive features on our Website.
  • In any other way we may describe when you provide the information.
  • To fulfill any purpose for which you provide it.
  • For any other purpose with your consent.

We may use the information we have collected from you to enable us to display advertisements to our advertisers’ target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.


CANCELLATIONS 

  • We require 48 hours notice if you have to cancel an appointment. If you need to cancel appointment on the same day, you may be charged a late cancellation fee of $50
  • We accept cancellations by phone or email or in person

LATE POLICIES 

  • ARRIVING LATE FOR APPOINTMENT 
    • Please notify us if you are running late for your appointment. Failure to do so may result in your service being altered to fit remaining time available.
    • If you are at least 15 minutes late hand haven’t heard from you, your appointment will be treated as a NO SHOW and fees may apply.

CHANGE OF SERVICE 

  • If at the time of your appointment, you decide to change your service to one that is shorter in time or lesser in value of $100, you may be charged a Change of Service fee of $30 This fee is for the allotted time that is lost that could have been an appointment for another client.
  • If time permits, your service may be changed to one that is longer. Please ask your technician about this policy.
  • If you need some assistance please   contact us

NO SHOW 

  • Please be courteous and notify us if you cannot make your appointment.
  • 1st No show – Free pass as we realize this sometimes happens
  • 2nd No show – Fee $50 prior to appointment
  • 3rd No Show – Full payment of service will be required at time of booking

PAYMENTS 

  • We accept Visa, Mastercard, Debit and Cash, email transfer Cheques are not accepted.

REFUNDS 

  • We do not offer refunds on services. We do however, offer a Lash Love Guarantee on all of our services. If you experience an allergy and are unable to wear the eyelash extensions applied, we will remove them free of charge and may offer a voucher for another service. Please see our ‘Allergies Policy’ for more details.

ALLERGIES 

  • If you experience an allergic reaction to any of the products used during a service, please contact us immediately for assistance in assessing the situation. If you’ve experienced allergic reactions to eyelash extensions in the past and think you may have an allergy to our products, please let us know before your appointment. A patch test can be administered prior to the appointment. Simply phone or email us with this request. *Refunds are not given for allergic reactions, however, we will remove the lashes free of charge. Eyelash adhesives contain cyanoacrylates. See our refund policy.